Amko SOLARA Warranty Terms and Conditions

Amko operates a policy of continuous development. Amko reserves the right to make changes and improvements to any of the products described in this document without prior notice.
Under no circumstances shall Amko be responsible for any loss of income or any special, incidental, consequential or indirect damages howsoever caused.

The contents of this document are provided “as is.” Except as required by applicable law, no warranties of any kind, either express or implied, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose, are made in relation to the accuracy, reliability or contents of this document. Amko reserves the right to revise this document or withdraw it at any time without prior notice.

Warranty Activation

Warranty is automatically activated at the time of purchase. A dated and signed purchase order is required.

Warrant Terms and Conditions

Amko SOLARA Lighting’s products are 100% tested and found to be operational at the time of manufacture. Provided they are installed and operated in accordance with manufacturer’s recommendations, Amko SOLARA Lighting warrants that its induction lighting ballasts, lamps and fixtures will be free from defects in materials and workmanship for a period of 5 years(pre-ILS) or 50,000 hours (ILS platform) from date of purchase or date of manufacture if installation date is unknown. Units demonstrated to be defective within the warranty period will be repaired or replaced (at Amko SOLARA Lighting’s sole discretion) at the factory service center at no cost. This Warranty applies only to the original purchaser and is not transferable.

The above warranties do not cover, and Amko SOLARA Lighting will not be liable for:
  1. Problems resulting from external causes such as accident, abuse, misuse, mishandling, negligence, fire, theft, vandalism, riot, explosion, natural disaster, or other a external causes unrelated to product defect;
  2. Conditions demonstrating misuse, faulty installation, misapplication, extreme environmental conditions beyond those defined in the product specification,
    under/over voltage situations, lack of compliance with applicable instructions, improper or inadequate handling, shipping, maintenance, negligence, accident, or tampering;
  3. Incompatibility, improper design, manufacture, installation, operation or maintenance of products not supplied by Amko SOLARA Lighting;
  4. Situations in which Amko SOLARA Lighting lamps, ballasts, control gears, fixtures and or routers are replaced with those from other manufacturers;
  5. Products not manufactured by Amko SOLARA Lighting, this includes all photo and motion sensors which are excluded from all warranty provisions;
  6. Situations where Amko SOLARA ‘s laser label and serial numbers are found to be tampered;
  7. Induction lighting fixtures that have not been installed in accordance with the latest National Electrical Code, Underwriters Laboratory Bulletins, and ANSI Specifications;
  8. The quality of the installation of Amko SOLARA Lighting’s products by the installer of those products. For example, the above warranties would not cover problems resulting from such an installer’s installation methods.
  9. Products for which Amko SOLARA Lighting has not yet received full payment;

Return of Defective Product

User shall promptly return the product for repair or replacement at the user's expense after receiving instructions as to if, when and where to ship product. Be sure to use sufficient packing materials to avoid damage to the product being returned while in transit. Failure to follow this procedure shall void this warranty.

Limited Liability, Replacement of Equipment

The forgoing shall constitute the sole remedy of the purchaser and the sole liability of Amko SOLARA Lighting. With regard to warranty Amko SOLARA Lighting makes no other warranty, statutory or otherwise, and none is implied. No warranty of merchantability of fitness for a particular purpose is made or is to be implied. Amko SOLARA Lighting will not under, under any circumstances be liable for special or consequential damages including, but not limited to, loss of profits or revenue or good will, any other goods or equipment, or facilities, cost of capital or storage or inspection, cost of substitution equipment, downtime costs, or claims of customers or purchase from such damage. Amko SOLARA Lighting reserves the right to examine all failed induction lighting systems and reserves the right to be the sole judge as to whether any housing, lamps and/or ballasts are defective and covered under this warranty.

Amko SOLARA Lighting reserves the right to repair or replace at its discretion. Amko SOLARA Lighting assumes no responsibility or liability for expenses incurred for the troubleshooting, removal and/or installation neither of products requiring service and/or repair, nor for the handling of products returned to sender after the service has been rendered. Amko SOLARA Lighting does not repair or replace in the field. No person, agent, or representative, other than an officer of Amko SOLARA Lighting, is authorized to give any additional warranty on behalf of Amko SOLARA Lighting.

For your safety

Switch on and off safely – Do not unplug any component of the unit without properly disconnecting the ballast from the power outlet first. Make sure the unit is grounded.

Use only AMKO SOLARA components – SOLARA Induction Lighting Systems are designed specifically to work with each component of the system. Please do not use any outside components or enhancements with the system to prevent damage to the unit.

Dimmable ballasts – Our dimmable ballasts and dimmers are designed specifically to work with SOLARA Induction Lighting Systems. Do not use any unapproved or incompatible components or enhancements with the lighting system.

Use sensibly – Use only in the normal circumstances and environment that is clean with good ventilation. Do not use near fuel or chemicals. The key to the long service life of induction lighting systems is proper heat dissipation, and it should be observed when installing the unit. The average surface temperature of the lamp may reach temperatures from 60 degrees Celsius (140F) up to 75 degrees Celsius (165F), while the surface temperature of the ballast may reach up to 60 degrees Celsius (140F). The heat sinks and brackets may be hot spots with higher temperature. Allow the unit to cool down before handling.

Water resistance – Your unit is not water resistant. Keep it dry. Fixtures with IP 65 ratings or higher can prevent your unit from getting wet.

Installation Tips: :

When installing the lamp unit, please check to make sure that the bent mercury reservoir is not pointing upwards. The maximum allowance for an angled installation is 45 degrees. Do not expose the lamp to temperatures greater than 110 degrees Celsius (230F) and the electro magnets (aka transformers) to greater than 120 degrees Celsius (248F). Lamps to be installed in temperatures less than -20 degrees Celsius (-4F) requires special customization to the unit from the manufacturer, and should be specified before ordering/purchasing the unit. Handle the lamps with care – the glass is fragile. Use gloves if necessary.

When installing the electronic ballast, please ensure that the placement of the ballast will not expose the ballast to temperatures greater than 65 degrees Celsius (150F) or it will degrade the service lifespan of the unit. The ballast is designed to accommodate ±10% of voltage irregularity. Only qualified personnel in your country (certified electrician) may install or repair this product.

If you are installing the unit to a fixture that is not provided by AMKO, please consult with our technical personnel for installation advice and suggestions.

 

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